"If you want quality and wonderful service, please go to Dr. Shalu Pal! The patience, care, and true concern that Dr. Pal has for her clients is wonderful. "
--Seleena J
" I was pleasantly surprised by finding a hidden gem within Dr. Pal's office"
--Naveed
"Finally a doctor who is extremely knowledgeable, patient and explains things clearly. She is a wonderful human being who really takes the time to care for your needs. The office has a wonderful atmosphere and the staff are just as helpful as Dr. Pal. "
--Mikail
"I couldn't ask for a better Optometrist. She is a delight to deal with, very patient, helpful and extremely knowledgeable. She was very good with my kids who can be very fussy at times.. And who could ask for a more beautiful location. Highly Recommend!
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--Natalie M.
"My wife and I, highly recommend Dr. Pal. The staff, the service, the merchandise, are all top notch. They really make you feel welcomed. It has been several years since I have been able to see this well !!! You and your staff are the best !!!!
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--Steve and Maria L.
"We barely go to optometrists so when we do, we should look for the best! I am super pleased I chose Dr. Pal\'s office. They were helpful from beginning to end, from booking on the phone to my actual visit. Dr. Pal was very detailed and went in-depth about my eye health. She is very patient and made me feel calm. The optician helped me pick a great pair of glasses, they were genuinely friendly which is a huge bonus."
--Ahmad S
"I have been going to Dr. Pal for several years now. My most recent visit on June 6, 2016 was the best experience there that I have ever had. Firstly, the women on the desk were friendly and efficient - a very good prelude to my examination. Dr. Pal, herself, was, as usual, very thorough and encouraging in her examination. And she puts you at ease before we get into the eyes examination by discussing other things in life. That helps to ease any stress I may have. And they now have a man in the office who does that difficult examination (name of which I do not know!). He is so patient and encouraging and made the exam not so difficult for me this time. After all that, I saw Dr. Pal again before I left and she told me my eyes were good! Even had the news been not so good, I believe that I would be able to handle it because I truly believe that Dr. Pal and her staff would have taken good care of me. I will always go back to Dr. Pal and members of her team because I truly believe"
--A. Howlett
" I have been to a few appointments at Dr. Pal\'s office over the last year for dry eye issues and every time it has been a very positive experience. The 3 receptionists at the front desk are warm and friendly. They are attentive and provide a very high level of customer service. I appreciate that they call me by name and remembered conversations we had at previous visits. I find Dr. Pal to be an excellent practitioner who is very thorough with her exams, has a lovely personality and takes the time to answer any and all questions that may arise. I am happy with the computer glasses I purchased and value the honest opinions I received from the staff when selecting frames. It was refreshing to have multiple opinions on styles and I felt they truly wanted me to walk out with a frame that was best suited to me. I highly recommend Dr. Pal \'s office! As a health care practitioner myself, I think all health care experiences should be this personilzed and friendly!"
ADVANTAGES OF PURCHASING YOUR CONTACT LENSES FROM OUR CLINIC
No risk purchase We offer replacement warranty and will exchange or replace any torn or damaged contact lenses free of charge.
FREE exchanges We offer free exchanges of open and unopened boxes of contact lenses, should your prescription change over the year between your annual eye exam appointments (depending on the manufacturer).
FREE shipping You get free shipping with the purchase of an annual supply of any brand of contact lenses or a 6-month supply of any one-day disposable contact lenses.
FREE lens tops ups We offer a free top up on your contact lenses to last you until your next annual eye exam if you fall short.
Receive a gift card You get a $50.00 gift card with the purchase of an annual supply or a $25.00 gift card with the purchase a 6-month supply of contact lenses to be used towards a new pair of prescription or non-prescription sunglasses.
Competitive pricing Our prices are competitive with many major online retailers and are often lower in price when combined with rebates that we provide for most brands of contact lenses, which are not offered online. Manufacturer’s rebates are hassle-free and completed in-house.
Professional consultation We prescribe the best product based on your vision and lifestyle needs while providing the latest lens technology to ensure the clearest vision and highest level of comfort.
Professional care and monitoring Our knowledgeable staff and doctors are there for you every step of the way to ensure that you maintain optimum eye health, good vision and comfortable wear with your lenses.
Confidence You can be assured that you are getting the optimal lenses for both your vision and eye health as recommended by our team of doctors.
CONSIDERATIONS WHEN PURCHASING CONTACT LENSES ONLINE
Contact lenses are regulated and classified as “medical devices” by Health Canada and must be sold by a registered licensed Optometrist, Optician or Ophthalmologist. When you purchase contact lenses over the internet, you may get a product that does not meet Health Canada’s standards and tolerances for safety, effectiveness and quality.
Lack of instruction on the proper use and care of contact lenses, or failure to follow-up with a qualified health care provider can result in eye infections or complications, such as blurred vision, headaches, infection, inflammation, vision loss or blindness. Some contact lens related problems are "silent" without noticeable warning signs or symptoms prior to eye or vision damage.
Internet retailers are not legally obligated to check customers’ specifications issued by their contact lens practitioner before dispensing contact lenses. This increases your risk of wearing an optically incorrect or improperly fitting contact lens that could lead to infections or other serious side effects.
You may receive a lower-quality (counterfeit) product that is falsely labeled as being a higher quality brand, or a product that has expired or been repackaged.
You may receive a product that has been improperly stored or has been exposed to extreme temperature changes. This could affect the integrity of the contact lenses and lead to potential eye health issues.
Two studies confirm increased risks associated with purchasing contact lenses online. The risk of serious infection was found to be nearly five times higher.
An internet retailer does not have the ability to recognize ocular health issues. The lack of proper eye care and professional consultation can lead to undiagnosed ocular health problems that can result in vision loss or blindness.
